By providing your personal information to us:
We collect personal information that is necessary to support one or more of our functions or activities and provide our services to you, or to comply with the law.
The types of personal information that we collect depends on how you interact with us. Examples of the personal information we collect and hold are:
and any other personal information that you, or a person ostensibly authorised by you, submits to us, or any other information that we consider is necessary to perform our functions, activities and services and any other personal information that we are authorised by law to collect.
Unless you provide certain personal information to us, you will not be able to obtain the benefit from our activities or functions.
The collection and holding of sensitive information has additional protections under the law. In general, we do not collect sensitive information. However, we may collect sensitive information about you if you consent to us doing so, and the information is reasonably necessary for one or more of our functions or activities, or is otherwise required by law.
We will not use or disclose your sensitive information other than as allowed by the law or with your consent.
If we receive unsolicited personal information about you, then unless it is reasonably necessary for one or more of our functions or activities, or we are otherwise permitted or required by law to retain it, we would de-identify or destroy it as soon as practical, provided it is lawful and reasonable for us to do so.
We collect your information in a number of ways, including:
We will only use or disclose your personal information for the primary purpose of conducting our business and for the purpose for which it was collected or as consented to and/or as set out below.
You consent to us or a Related Entity using and disclosing your personal information:
We do not have access to your credit card or account details and the information is not stored electronically in our systems. Credit Card and account details are managed by our payment gateway provider, who have high levels of security and strong reputations. eWAY holds and stores credit card or account details in accordance with the requirements of the Privacy Act and the APPs and any other applicable industry standard, including the Payment Card Industry Data Security Standard (PCI DSS).
All other access to your personal information is strictly limited to our professional staff who are responsible for processing and reporting on this data.
When you engage in certain activities, we may ask you to provide certain information to us. It is optional for you to engage in these activities.
You can decide how much personal information to share with us. However, if we are not able to collect certain personal information about you, we may not be able to provide you with certain services, information or assistance that you may require. For example, if you do not provide us with your email address, we will not be able to provide you with any requested documentation, such as a proposal for our services.
If you contact us to make a general inquiry about our business, you decide whether or not to identify yourself or provide any personal information to us, unless you want us to get back in touch with you at a later stage or you would like us to send you further information. You can also notify us that you wish to deal with us by not identifying yourself.
If you have provided consent for us to process your personal information, you can withdraw that consent at any time; however this will not affect the lawfulness of our processing of your personal information before the time you chose to opt-out.
We disclose your personal information to third parties for the purposes set out in clause 6. From time to time, this may include third parties outside of Australia. The types of third parties to which we may disclosure your personal information may include:
We may disclose your personal information to overseas recipients if it is necessary to conduct our business. If we transfer your personal information outside of Australia, we will take reasonable steps to ensure that the overseas recipient complies with all applicable laws in relation to their handling of such personal information. Generally, these include putting in place suitable contractual obligations on the recipient – please contact us if you would like details of these obligations. Our current website is hosted in Australia and our domain is hosted by Digital Pacific.
By providing your personal information to us, you give us your consent to disclose your personal information outside Australia. You understand that by giving us this consent, you may not be able to seek a remedy in the overseas jurisdiction if the overseas recipient handles information in breach of the APPs.
When you provide your personal information to us, you consent to us using your personal information for direct marketing purposes.
From time to time, we may contact you with information about products or services offered by us, our related entities and our business partners or clients, which we think may be of interest to you. When we contact you, it may be by mail, telephone, email or SMS.
Where we use or disclose your personal information for the purpose of direct marketing, we will:
Where we hold your personal information, we will take reasonable steps to ensure that the information is kept secure and that it will only be accessible by authorised persons. We do this through a mixture of security measures. Where we store your personal information electronically on our systems, we use secure servers through password protection, firewalls, intrusion detection and virus scanning tools to help prevent viruses, malware and unauthorised people accessing our systems. Where we store your personal information offline (such as in hard copy form) we use security measures including identification cards, physical access controls, cameras and alarms. However, although we take reasonable steps, we are not responsible for third party circumvention of security measures on our electronic database or at any of our premises.
We have taken steps to help ensure your personal information is safe. We will take reasonable steps to:
However, the accuracy of personal information depends largely on the information you provide to us, so we recommend that you:
You can remove or block cookies using the settings in your browser, but in some cases that may impact your ability to use some areas on our website.
You should be aware that when you are on our website, you could be directed to other sites that are beyond our control. These other sites may send their own Cookies to users, collect data or solicit personally identifiable information.
We reserve the right to charge a fee for searching for and providing access to your personal information.
We will use our reasonable endeavours to ensure the personal information we hold about you is complete, up to date and accurate, so far as it is practicable for us to do so. If you think that the information that we hold about you is incorrect or out of date, please contact our Privacy Officer.
If personal information we hold about you is incorrect, we will, on your request to correct it and where we are satisfied that the information is inaccurate, out of date, incomplete, irrelevant or misleading, take such steps as are reasonable in the circumstances to ensure that the information is correct. However, if you request us to correct personal information that we hold about you and we refuse to do so, we will, to the extent reasonable, provide you with a written response as to our reasons for the refusal.
If you have questions, enquiries, concerns or complaints about the manner in which your personal information has been collected, used or disclosed by us, please contact:
The Privacy Officer Skybridge Group Pty Ltd
Unit 4, 101-105 Keilor Park Drive
TULLAMARINE VIC 3043
If we receive a complaint about how we collect, hold, use or disclose personal information, we will assign the Privacy Officer (or an alternative authorised representative of us) to coordinate the investigation of the complaint and any potential resolution of that complaint. We endeavour to resolve complaints as soon as is reasonably practicable.